about us
manila based. we sell fan-made merchandise inspired by your favs like anime, kpop, games, bands & more!
terms & conditions
CONTENT AND PRIVACY:
1. The following cUreate Terms and Conditions (T&C) apply to the use of the cUreate’s website at https://cureate.company.site/ (“cUreate”) to all related services provided by us.
2. cUreate reserves the right to reject transactions with potential rude, joy reservers, and bogus buyers.
3. All designs are created by cUreate and thereby exercises its publicity rights; Any form of plagiarism is subject to appropriate sanction.
4. All collected information by cUreate from its buyers is subject to Data Privacy Act of 2012 (RA 10173).SHIPPING AND COURIERS:
1. In light of the pandemic, all transactions must be done online to ensure the safety of both the buyer and the cUreate team. Strictly no meet-ups or pick-ups.
2. cUreate’s third-party couriers are the following:
a. DPX (for Metro Manila areas only)
b. GoGo Xpress (for Greater Metro Manila areas only)
c. J&T (for provincial areas only)
3. Same-day deliveries will be accepted under the following conditions:
a. Buyer must inform cUreate one (1) calendar day prior to booking.
b. Buyer will book his/her preferred courier.
c. Payment-first policy will apply. Full pick-up details will be given to buyer once payment has been confirmed.
4. Paid orders will be shipped out within two (2) working days to give cUreate ample preparation time.
5. Alterations in the shipping details will not be entertained once the payment has been settled.
6. The courier is liable for the mishandling, loss of, or damage to any item.
7. A standard sequence of protective and secure packaging will be administered to ensure safe transportation.PAYMENTS AND ORDERS:
1. All orders and transactions must be placed through cUreate’s official website.
2. Payment-first policy will be applied to all transactions.
3. cUreate will accept the following modes of payment:
a. GCash. Payments made through GCash must be from a GCash account or from a bank account. Over-the-counter cash-in payments will not be accepted.
b. Bank transfers to BDO and Metrobank.
4. Buyer is given two (2) days to settle his/her payment. Unpaid orders that exceed the given time will be automatically cancelled.
5. Cash on delivery (COD) is not be accepted.
6. Payments will have a daily cut-off of until 9 PM. Payments settled after the cut-off will be processed the following day.
7. Buyer may only cancel an order prior to payment. Cancellation of paid orders is not allowed.
8. Upon receipt, buyer must record a clear and uninterrupted unboxing video with the following sequence:
a. Shipping label/sticker
b. Opening of plastic pouch
c. Opening of cUreate packaging
d. Pointing out of flaws/issues
9. All payment data is transmitted encrypted via a secure TLS connection. All personal information collected in cUreate’s website will be protected and kept confidential.RETURN AND REFUND POLICY:
1. Return and refund applications must be raised within three (3) days upon receipt of order.
2. Buyer may only apply for a return/refund of the item/s in the following conditions:
a. Defective item/s from cUreate’s end
b. Wrong specification item/s (incorrect size, quantity, color, etc.)
10. A “change of mind” reason will not be accepted.
11. Replacements and exchanges are not accepted.
12. The courier is liable for the mishandling, loss of, or damage to any item.
13. For approved return and refund applications, the buyer may choose between two (2) options:
a. Buyer must return the item/s and get a full refund of the item price (excluding shipping fee).
b. Buyer can keep the item/s and twenty percent (20%) of the item price will be refunded.
14. Conditions of returning item:
a. Must be complete, including any accessories that come with the item.
b. Unworn/unused
c. Must be in its original packaging
15. cUreate is liable to be charged for the return shipping fee, provided that such conditions are within cUreate’s T&C.
16. Disbursement of refund will be deposited in the buyer’s chosen bank account within seven (7) working days after cUreate has received the item/s.
faqs
click the icons to learn more~
shipping
payment and returns
products & orders
how to order
(icons made by freepik from flaticon.com)
how to order
a step-by-step guide on the order process on our website:1. place an order via our website
2. check your email for order confirmation
3. pay and submit a "proof of payment" form
4. wait for your orders to arrive! (we'll ship it out in 2 days)
socials
thank you for stopping by! you may connect with us through the links below（๑•ᴗ• )づ